A comprehensive multi-module professional training program designed to equip tourism and hospitality professionals with exceptional customer service, guest experience management, communication excellence, service recovery mastery, and cultural competency. This series focuses on real-world practice through simulations, role plays, case studies, and service design activities to help participants deliver world-class tourism experiences aligned with global hospitality standards.
Tourism Customer Service Excellence Series
Start your journey today
6 Weeks • 240 Hours
A comprehensive multi-module professional training program designed to equip tourism and hospitality professionals with exceptional customer service, guest experience management, communication excellence, service recovery mastery, and cultural competency. This series focuses on real-world practice through simulations, role plays, case studies, and service design activities to help participants deliver world-class tourism experiences aligned with global hospitality standards.
Covers service excellence fundamentals, visitor expectations, service standards, professionalism, and the role of customer experience in tourism competitiveness.
Builds strong communication skills for tourism contexts, including verbal and non-verbal communication, active listening, empathy, and guest engagement techniques.
Prepares participants to interact effectively with travelers from diverse cultural backgrounds, focusing on cultural sensitivity, global etiquette, and inclusive service delivery.
Teaches participants how to handle service challenges, resolve conflicts, manage complaints, and turn negative experiences into positive outcomes.
Focuses on designing impactful tourism experiences, applying service design principles, and innovating visitor journeys across touchpoints.
Developed with input from tourism agencies, hospitality leaders and experience designers.
Participants practice real guest scenarios, complaint handling and communication exercises.
Facilitated by specialists in tourism customer experience and hospitality management.
Equips learners with the communication, service and interpersonal excellence required for frontline tourism roles.
SGD/MYR Contact for quotation
Duration: 6 Weeks • 240 Hours
Format: Instructor-led + Practical Simulations + Case Studies
Mode: Virtual / In-Person
Submit online application
Meet entry requirements
Attend a course briefing or consultation
Confirm enrollment
Start onboarding and receive training materials
Join our next cohort and launch your career in data science and machine learning. No prior experience required.
Lead Trainers & CX Specialists
10–18 years in tourism customer service leadership roles across hotels, attractions, travel operations and guest relations.
This program prepares participants for customer-facing and guest experience roles across the tourism, travel and hospitality industry. It strengthens communication, emotional intelligence, guest handling, and service leadership skills required for modern tourism workplaces.
Start your journey with solid grounding in Python, SQL, machine learning, and data visualization.
Learners gain the practical competencies needed to deliver high-quality visitor experiences and excel in tourism service roles.
Join our Data Science and Machine Learning Bootcamp and acquire the skills in demand by major employers.
Find out more about curriculum and modules.
Learn fundamentals of data analysis.
Have questions? Schedule a call.