Certified HR Professional

Why Choose Garranto Academy for Your ICP-ACC Training

Garranto Academy offers expert instructors, immersive sessions, and globally recognized ICAgile accreditation to ensure your Agile coaching success.

Course Overview

This 3-day instructor-led program is tailored for middle managers in dynamic retail environments, focusing on developing a coaching mindset, leadership presence, and essential coaching skills. By integrating proven coaching frameworks with real-world retail challenges, the course empowers managers to lead with a people-first approach. Participants will gain hands-on experience in active listening, powerful questioning, and structured feedback, and practice these skills through live coaching scenarios. Immersive activities and peer coaching sessions foster practical learning, while action planning equips managers to apply coaching in their day-to-day roles. The program builds the confidence to use coaching as a strategic tool for enhancing individual performance, promoting team alignment, and cultivating a culture of learning and adaptability throughout the organization.

Course Objectives

• Develop a coaching mindset tailored for fast-paced retail environments.
• Strengthen leadership presence through people-first management practices.
• Master core coaching skills including active listening and powerful questioning.
• Apply structured feedback techniques to enhance individual performance.
• Practice real-world coaching scenarios to build practical confidence.
• Drive team alignment, learning, and change-readiness using coaching strategies.

Prerequisites

• At least 2 years of experience in people management or supervisory roles.
• Proficiency in spoken and written English for active participation.
• Willingness to engage in coaching discussions and practical exercises.

Course Outlines

Course Outcomes

• Understand the role of a coaching mindset in effective retail leadership
• Demonstrate core coaching skills: active listening, powerful questioning, and structured feedback
• Apply coaching conversations in real-world retail scenarios to support team performance and accountability
• Foster a growth mindset and continuous learning culture within their teams
• Support change and transformation initiatives through people-first leadership approaches
• Build trust and psychological safety to improve communication and collaboration
• Navigate team dynamics and guide team members through performance and behavior challenges
• Develop and commit to a personal leadership coaching action plan for implementation post-training

Key Benefits of Becoming an ICAgile Certified Agile Coach (ICP-ACC)

Gain industry-recognized Agile coaching skills to lead high-performing teams, foster growth mindsets, and drive agile transformation with confidence and clarity.

How Agile Coaching Can Transform Your Team's Performance

Agile coaching empowers teams to self-organize, improve collaboration, and accelerate delivery by removing obstacles and fostering accountability.