Human Centered Design✓ IBF Accredited⭐ 4.8 Rating
Human Centered Design For FinTech And Digital Banking
Learn how to design customer-centric financial products and services using a human-centered approach that emphasizes empathy, creativity, and collaboration.
2
Days
8
Hours/Day
Live
Training
Course Fee
S$2200
Up to 70% funding available
Course Information
Course Overview
The Human-Centered Design for Fintech & Digital Banking is a comprehensive 2-day program that explores the principles and practices of human-centered design within the context of financial technology and digital banking. This course equips participants with the knowledge and skills to create user-centric solutions that enhance the customer experience in the fintech and digital banking sectors.
Course Objectives
- Understand the fundamentals of human-centered design and its importance in fintech and digital banking.
- Foster creativity and innovative thinking in the design process.
- Gain awareness of human-centered design processes and their variations.
- Learn to identify stakeholders and users, conduct user research, and create user journeys.
- Develop skills in sketching user experiences, wireframing, and design prototyping.
- Master usability testing, user surveys, and interpreting results.
Prerequisites
- No prerequisites are required for this course.
- It is open to anyone interested in learning about human-centered design in the context of fintech and digital banking.
Course Outlines
Module 1: Business Benefits of Human-Centered Design
- Introduction to human-centered design.
- Stakeholders and users' involvement.
- Outcomes for people and business ROI.
- Finding your role in the process.
Module 2: Creativity in Human-Centered Design
- Fostering creativity.
- Creative brainstorming activities.
- Forming innovative solutions.
Module 3: Human-Centered Design Processes
- Key ingredients and phases, including ISO 9241-210.
- Comparison with the waterfall system development.
- Overview of well-known design variations.
Module 4: Human-Centered Research and Design Insights
- Identifying stakeholders and users.
- User interviews and contextual inquiry.
- Thematic affinity clustering and preference voting.
- Creating user journeys.
Module 5: Design Exploration and Creation
- Sketching user experiences.
- Wireframing.
- Design prototyping.
Module 6: Design Assessment
- Usability testing and measurement.
- User surveys.
- Understanding and acting on the results.
Course Outcomes
- Apply human-centered design principles to fintech and digital banking solutions.
- Generate creative and innovative design ideas.
- Execute user-centered research and create user journeys.
- Develop user-friendly prototypes through sketching, wireframing, and design.
- Conduct usability testing and interpret results for continuous improvement in the design process.
What You'll Learn
Practical hands-on experience
Industry-recognized certification
Real-world case studies
Expert-led live sessions
Comprehensive study materials
Post-training support
Course Fee & IBF Subsidies
| Category | Individual | Company |
|---|---|---|
| Full Course Fee (For Foreigners & non-eligible) | S$2200 | S$2200 |
| 50% IBF Funding (SC aged ≤39 / All PRs) | S$1100.00 | S$1100.00 |
| 70% IBF Funding (SC aged ≥40) | S$660.00 | S$660.00 |
By enrolling in this course, you agree to our terms and conditions.
Facilities & Equipment
Virtual Training
- Electronic materials
- IT support for software & hardware
- Administrative support
Face-to-Face Training
- Air-conditioned classroom
- Meals & refreshments provided
- Projector & smart board
- Stationery provided