Contact
- vivian.gomes@shnorh.com
LinkedIn
Expertise
- Human-Centered Design (HCD)
- Design Thinking & Innovation Strategy
- Customer Experience (CX) Design
- Design Sprints & Prototyping
- UX Research & Usability Testing
- Behavioral Design & Bias Audit
- Fintech & Digital Banking UX
- Cross-Functional Team Mentoring
- AR/VR & Mixed Reality in CX
- Web3 UX & Crypto Product Design
- Strategic Foresight in Design
- Train-the-Trainer Facilitation
- AI-Driven Design
- Adult Learning Methodologies
- Design for Social Impact
Vivian Gomes
Human-Centered Design Trainer, Facilitator, Mentor, Fintech & Banking Innovation Strategy Guide
Vivian Gomes is an HCD trainer and innovation strategist with 25+ years in fintech and digital banking. He has led global training on design thinking and CX, empowering cross-functional teams to drive business impact. A futurist and UXQCC board member, he’s worked with Google for Startups, RBI, and HDFC Bank, championing human-centered innovation and strategic design.
Experience
- Human-Centered Design Trainer & Innovation StrategistFreelance / Global Clients (Jan 2000 – Present)
Led HCD and Design Thinking training across fintech, banking, and education sectors. Delivered workshops for Google for Startups, RBI, HDFC Bank, and universities including CalState East Bay.
- Board MemberUXQCC & CalTech East Bay (Jan 2015 – Present)
Provided strategic direction and mentorship in HCD, design research, and innovation-focused curriculum development.
- Design Sprint FacilitatorGoogle for Startups (Jan 2020 – 2023)
Facilitated global sprint workshops for Women Founders, Climate Tech startups, and emerging product teams in digital finance and customer experience design.